QUESTIONS to ASK to a CUSTOMER

Get information from some one is really really difficult. If you ask wrong questions you will get wrong answers. That's why it becomes imperative that we ask the right questions.

So what questions should we be asking our customers....Below I am listed 5 basic questions which can work for you. Asking these questions directly may not help you get the answers immediately...but if you work your way to these questions...it will provide you valuable information. Information through which you can create loyal customers.

1. Why do you do business with us?

2. Why do you do business with competition?

3. How and when have we made it hard for you to do business with us?

4. What will you need form us in future?

5. What is one change you would like in our organisation?

DISTINGUISH YOURSELF

DISTINGUISH YOURSELF


In this cut throat competition it is important that you stand out from the crowd...if you think doing this is a challenging task...then I will try and change that thought.
 
Below are few task which you need to apply - show - implement in your daily task. Simple as they are to read - difficulty are they to implement...Why so? Simple - we cant stick to them after starting them.

An advice....Start one by one - One task at a time (1 task a week should be a good start). Try them and tell me - if they make any change in your life...

If you want any point to be explained in detail - Do comment so that I can address it.
 
1. Care as if it’s your own

2. Do your daily work with passion

3. Build Strong Relationships

4. Dream Big

5. Set the right expectations - Under promise & Over Delivery

6. Ask for help

7. Celebrate small victories

8. Set high standards

9. Know your values

10. Pursue right membership

11. Help people help themselves

12. Be a reader

13. Plan by outcome

14. Think long term

15. Embrace Uncertainty with easy

16. Ask the right questions

17. Engage with a coach

18. Be relevant

19. Getting back on your feet fast

20. Lead a volunteer effort

21. Balance innovation & continuous improvement

Innovation   to   Continuous Improvement   to  Innovation - Keep the cycle going.

22. Learn to Sell

23. Influence the influencer

OLD IS GOLD - Right Balance

I so wish mumbai would have been like this in 2010 - (I mean the traffic ;P )

Enjoy the vintage MUMBAI...

What learning can we take from these pics? Old Mumbai vs. Current Mumbai.....Simple this is what happens when you have one performer in a team. Since he gets all the work his efficiency decreases drastically.....

What should be done..? Divide the Work....Members who are weak develope them, train them....if they do not improve remove them. But make sure your performer are stress free and not loaded with work..that is others work.

Balance is what is required...Not Just in INDIA but in Every TEAM.

MS OUTLOOK SHORTCUT KEYS

OUTLOOK® SHORTCUT KEYS
Alt + S Send the email
Ctrl + C Copy selected text
Ctrl + X Cut selected text
Ctrl + P Open print dialog box
Ctrl + K Complete name/email typed in address bar
Ctrl + B Bold highlighted selection
Ctrl + I Italicize highlighted selection
Ctrl + U Underline highlighted selection
Ctrl + R Reply to an email
Ctrl + F Forward an email
Ctrl + N Create a new email
Ctrl + Shift + A Create a new appointment to your calendar
Ctrl + Shift + O Open the outbox
Ctrl + Shift + I Open the inbox
Ctrl + Shift + K Add a new task
Ctrl + Shift + C Create a new contact
Ctrl + Shift+ J Create a new journal entry

MS EXCEL SHORTCUT KEYS

EXCEL® SHORTCUT KEYS
F2 Edit the selected cell
F5 Go to a specific cell
F7 Spell check selected text and/or document
F11 Create chart
Ctrl + Shift + ; Enter the current time
Ctrl + ; Enter the current date
Alt + Shift + F1 Insert new worksheet
Shift + F3 Open the Excel® formula window
Shift + F5 Bring up search box
Ctrl + A Select all contents of worksheet
Ctrl + B Bold highlighted selection
Ctrl + I Italicize highlighted selection
Ctrl + C Copy selected text
Ctrl + V Paste
Ctrl + D Fill
Ctrl + K Insert link
Ctrl + F Open find and replace options
Ctrl + G Open go-to options
Ctrl + H Open find and replace options
Ctrl + U Underline highlighted selection
Ctrl + Y Underline selected text
Ctrl + 5 Strikethrough highlighted selection
Ctrl + O Open options
Ctrl + N Open new document
Ctrl + P Open print dialog box
Ctrl + S Save
Ctrl + Z Undo last action
Ctrl + F9 Minimize current window
Ctrl + F10 Maximize currently selected window
Ctrl + F6 Switch between open workbooks/windows
Ctrl + Page up
& Page Down
Move between Excel® worksheets in the
same document
Ctrl + Tab Move between two or more open Excel® files
Alt + = Create formula to sum all of above cells
Ctrl + ‘ Insert value of above cell into current cell
Ctrl + Shift + ! Format number in comma format
Ctrl + Shift + $ Format number in currency format
Ctrl + Shift + # Format number in date format
Ctrl + Shift + % Format number in percentage format
Ctrl + Shift + ^ Format number in scientific format
Ctrl + Shift + @ Format number in time format
Ctrl + g Move to next section of text
Ctrl + Space Select entire column
Shift + Space Select entire row
Ctrl + W Close document

MSWORD SHORTCUTS KEYS

WORD® SHORTCUT KEYS
Ctrl + A Select all contents of the page
Ctrl + B Bold highlighted selection
Ctrl + C Copy selected text
Ctrl + X Cut selected text
Ctrl + N Open new/blank document
Ctrl + O Open options
Ctrl + P Open the print window
Ctrl + F Open find box
Ctrl + I Italicize highlighted selection
Ctrl + K Insert link
Ctrl + U Underline highlighted selection
Ctrl + V Paste
Ctrl + Y Redo the last action performed
Ctrl + Z Undo last action
Ctrl + G Find and replace options
Ctrl + H Find and replace options
Ctrl + J Justify paragraph alignment
Ctrl + L Align selected text or line to the left
Ctrl + Q Align selected paragraph to the left
Ctrl + E Align selected text or line to the center
Ctrl + R Align selected text or line to the right
Ctrl + M Indent the paragraph
Ctrl + T Hanging indent
Ctrl + D Font options
Ctrl + Shift + F Change the font
Ctrl + Shift + > Increase selected font +1
Ctrl + ] Increase selected font +1
Ctrl + Shift + < Decrease selected font -1
Ctrl + [ Decrease selected font -1
Ctrl + Shift + * View or hide non printing characters
Ctrl + f Move one word to the left
Ctrl + g Move one word to the right
Ctrl + h Move to beginning of the line or paragraph
Ctrl + i Move to the end of the paragraph
Ctrl + Del Delete word to right of cursor
Ctrl + Backspace Delete word to left of cursor
Ctrl + End Move cursor to end of document
Ctrl + Home Move cursor to beginning of document
Ctrl + Space Reset highlighted text to default font
Ctrl + 1 Single-space lines
Ctrl + 2 Double-space lines
Ctrl + 5 1.5-line spacing
Ctrl + Alt + 1 Change text to heading 1
Ctrl + Alt + 2 Change text to heading 2
Ctrl + Alt + 3 Change text to heading 3
F1 Open help
Shift + F3 Change case of selected text
Shift + Insert Paste
F4 Repeat last action performed (Word 2000+)
F7 Spell check selected text and/or document
Shift + F7 Activate the thesaurus
F12 Save as
Ctrl + S Save
Shift + F12 Save
Alt + Shift + D Insert the current date
Alt + Shift + T Insert the current time
Ctrl + W Close document

48 Laws of POWER

Laws of Power - These are very simple when you read them. But when it comes to application we simply fail. The laws are self explainatory; my suggestion is simply start applying them in small ways without thinking much on how they will help you - cause slowly you will see results.

Here are the Laws -

Law 01 ~ Never Outshine The Master
Law 02 ~ Never Put Too Much Trust In Friends, Learn How To Use Enemies
Law 03 ~ Conceal Your Intentions
Law 04 ~ Always Say Less Than Necessary
Law 05 ~ So Much Depends On Reputation? Guard It With Your Life
Law 06 ~ Court Attention At All Cost
Law 07 ~ Get Others To Do The Work For You, But Always Take The Credit
Law 08 ~ Make Other People Come To You? Use Bait If Necessary
Law 09 ~ Win Through Your Actions, Never Through Argument
Law 10 ~ Infection; Avoid The Unhappy And Unlucky
Law 11 ~ Learn To Keep People Dependent On You
Law 12 ~ Use Selective Honesty And Generosity To Disarm Your Victim
Law 13 ~ When Asking For Help, Appeal To People's Self-interest, Never To Their Mercy Or Gratitude
Law 14 ~ Pose As A Friend, Work As A Spy
Law 15 ~ Crush Your Enemy Totally
Law 16 ~ Use Absence To Increase Respect And Honor
Law 17 ~ Keep Others In Suspended Terror; Cultivate An Air Of Unpredictability
Law 18 ~ Do Not Build Fortresses To Protect Yourself? Isolation Is Dangerous
Law 19 ~ Know Who You're Dealing With? Do Not Offend The Wrong Person
Law 20 ~ Do Not Commit To Anyone
Law 21 ~ Play A Sucker To Catch A Sucker? Seem Dumber Than Your Mask
Law 22 ~ Use The Surrender Tactic; Transform Weakness Into Power
Law 23 ~ Concentrate Your Forces
Law 24 ~ Play The Perfect Courtier
Law 25 ~ Re-create Yourself
Law 26 ~ Keep Your Hands Clean
Law 27 ~ Play On People's Need To Believe To Create A Cult like Following
Law 28 ~ Enter Action With Boldness
Law 29 ~ Play All The Way To The End
Law 30 ~ Make Your Accomplishments Seem Effortless
Law 31 ~ Control The Options; Get Others To Play With The Cards You Deal
Law 32 ~ Play To People's Fantasies
Law 33 ~ Discover Each Man's Thumbscrew
Law 34 ~ Be Royal In Your Own Fashion; Act Like A King To Be Treated Like One
Law 35 ~ Master The Art Of Timing
Law 36 ~ Disdain Things You Cannot Have; Ignoring Them Is The Best Revenge
Law 37 ~ Create Compelling Spectacles
Law 38 ~ Think As You Like But Behave Like Others
Law 39 ~ Stir Up Waters To Catch Fish
Law 40 ~ Despise The Free Lunch
Law 41 ~ Avoid Stepping Into A Great Man's Shoes
Law 42 ~ Strike The Shepherd And The Sheep Will Scatter
Law 43 ~ Work On The Hearts And Minds Of Others
Law 44 ~ Disarm And Infuriate With The Mirror Effect
Law 45 ~ Preach The Need For Change, But Never Reform Too Much At Once
Law 46 ~ Never Appear Too Perfect
Law 47 ~ Do Not Go Past The Mark You Aimed For; In Victory, Learn When To Stop
Law 48 ~ Assume Formlessness

Catherine Mohr builds green | Video on TED.com

Catherine Mohr builds green | Video on TED.com